I got into an emergency or accident

Emergency. If you have an unexpected situation, tell us what happened and we will get back to you.

Accident. If someone around you needs medical assistance, the first thing to do is to call an ambulance. Make sure the driver called the the GAI (traffic police), otherwise call the traffic police yourself. Please wait for the officer to arrive and make sure that you are identified as an injured person in the report.

In case of an accident, we insure the life and health of riders and drivers. A driver or a rider injured as a result of an accident is entitled to compensation. Please fill in the form to receive your insurance payout. We will guide you through the process step-by-step.

Ride insurance terms